THE PORTABILITY GUARANTEE
1.1 — Your domain is yours.
Your domain is registered in an account your firm controls — not to Allux. Allux connects the domain to your website but does not take ownership of it.
1.2 — Your content leaves with you.
Your portability package includes the customer content, logos, brand assets, articles, page information, SEO metadata, and version archive covered by the Allux Terms. Subject to full payment, it also includes the customer-specific design and generated content created for your project. Third-party fonts, stock images, integrations, and other licensed materials remain subject to their respective licenses; non-transferable licenses are excluded.
Monthly subscriptions are month-to-month and can be canceled effective at the end of the current billing period, with no cancellation fee. If you choose an optional annual plan, that subscription follows its agreed annual term.
1.4 — Handover within days.
After cancellation and payment of outstanding amounts, Allux delivers the portability package covered by the Terms within five business days. There is no expiring window in which you must request it. Your domain remains in the account your firm already controls.
If you leave Allux, you keep the customer-specific material and operational information covered by the Portability Guarantee: your domain control, customer content, transferable brand and media assets, articles, page information, SEO metadata, and version archive.
Allux source code, proprietary platform components, reusable templates, continued hosting, editor, compliance tooling, non-transferable third-party licenses, and features requiring Allux infrastructure stay behind.
Keeping control of your domain, content, metadata, and URL information can support a responsible migration. It does not guarantee unchanged rankings, traffic, forms, or website functionality.
You keep: domain control, customer content, transferable assets, articles, page information, SEO metadata, and version archive.
Your remaining obligations: outstanding balances and any agreed annual term.
Stays behind: Allux source code, proprietary platform, reusable templates, continued hosting, infrastructure-dependent features, and non-transferable third-party licenses.
Some website arrangements make leaving unnecessarily difficult because the domain, content, account access, or migration information is unclear. We think retention should come from the quality of the website and service—not ambiguity about what the client can take with them. The Portability Guarantee establishes that boundary in writing before the relationship begins.
The exit, step by step.
1. Tell us you want to cancel—email is enough.
2. A monthly subscription ends at the close of its current billing period. An optional annual plan follows its agreed annual term unless otherwise agreed.
3. After cancellation and payment of outstanding amounts, Allux delivers the portability package covered by the Terms within five business days. For new Managed customers who receive the included launch, the waived Design & Launch fee is not an outstanding amount on cancellation.
4. Your domain remains in the registrar account your firm controls.
5. Your receiving provider can use the included content and operational information to plan the new implementation. Allux platform technology and non-transferable third-party licenses are not included.
The handoff is currently completed by the Allux team. The written Guarantee applies regardless of whether delivery is handled manually or through a future self-service export.